Frequently Asked Questions
Q
Would you please give some information on shipping mode and charges?
Normally we send through courier, or post upon request from clients.
Q
Do you have ISO 9001, CE?
Yes, our manufacturing systems are ISO 9001:2008 and EN ISO 13485:2012 Certified. We also hold CE marks for many of our product series.
Q
What is the minimum order value that we can place?
We expect standard minimum orders to be at least US$1000. However, we support sample orders in the beginning for clients to test the quality in their markets. Samples are available upon request.
Q
Can I purchase similar products that are not shown in your catalogue?
Yes, you can. Please send us your specific photos or design samples, though custom production may require extra time for delivery.
Q
Do you maintain stock for listed products or are they newly produced?
We maintain regular monthly stocks for standard listed products. However, inventory status changes depending on active sales conditions. Please contact sales representatives for current inventory data.
Q
What quality certifications apply to the items displayed?
Our listed medical components conform to international requirements including ISO, CE, and MDSAP certifications, assuring reliable material standards and precision manufacturing.