Q1:Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2:Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our products are manufactured in compliance with international standards and we hold ISO 9001, ISO 13485, and CE certifications.
Q3:What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test market our products. We could offer free samples, but do not cover the cost of freight.
Q4:Can I buy products not shown but similar to your catalogue?
A: Of course you can. Just send us pictures or samples. Please note that custom requests may require a slightly longer delivery time.
Q5:Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Most standard products are kept in stock. For large orders or customized items, production will be scheduled upon order confirmation. Our standard terms of payment are 100% T/T in advance.
Q6:What is the typical lead time for delivery?
A: For in-stock items, shipment is typically arranged within 3-7 working days. For bulk production or special orders, lead time generally ranges from 15 to 30 days depending on order specifications.