Q1
Would you please give some information on shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request from clients. Shipping charges depend on the weight and volume of the order.
Q2
Do you have ISO9001, ISO 13485, and CE approvals?
Yes, all our processes and products are strictly structured and compliant under international regulations, and we hold ISO 9001, ISO 13485, and CE quality standards.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test our products in the market. We can offer free samples, but the buyer is responsible for the freight costs.
Q4
Can I buy products not shown in your catalogue but similar?
Of course you can, just send us pictures or samples. Please note that custom requests may require a slightly longer time for production and delivery.
Q5
Do you have stock for listed products, or are they newly produced?
We maintain stock for our most popular standard items. However, depending on order size and specification details, some items may be newly produced.
Q6
What are your terms of payment?
Our standard terms are negotiable, generally including secure bank telegraphic transfers (T/T), Letter of Credit (L/C), or other convenient payment options as agreed upon.