Frequently Asked Questions
Q1:
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q2:
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured in compliance with international quality standards, holding corresponding certifications for design, manufacturing, and distribution.
Q3:
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4:
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5:
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we have stock for every listed products, which were produced monthly. But it depends on our sales condition. Better to ask our salesman for accurate inventory information. Payment<=800USD, 100% in advance. Payment>800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6:
How can we guarantee product quality before placing a large order?
You are welcome to request sample testing. We perform strict quality inspections on all production batches before they are packed and shipped to ensure optimal performance.
Moventra Medical
